Tulip Charm Earrings

Customers outside of the UK are responsible for any import duties, taxes, or customs fees that may apply upon delivery. These charges vary by country and are determined by local regulations. Please check with your customs office for details before placing an order.

UK ORDERS:

Please allow up to 10 working days (from time of dispatch) for
your order to arrive, if you have still received nothing, please email or
message me on instagram for me to resolve this.

Please allow 2-4 working days* for your earrings to be dispatched.
All items are sent with Royal Mail.

*working days are Monday-Friday

INTERNATIONAL ORDERS:

Please allow up to 3 working weeks (from time of
dispatch) for your order to arrive (a tracking number will be provided upon
dispatch) if you have still received nothing, please email or message me on
instagram for me to resolve this.

Please allow 5-10 working days* for your earrings to be
dispatched. All items are sent with Royal Mail.

*working days are Monday-Friday

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Import/Customs Fees

As the customer you're
responsible for paying any customs/import or handling charges within your country.

Returns

For hygiene reasons, i do
not accept returns on any of my products.

Acrylic Earrings:

• Avoid Harsh Chemicals: Keep your earrings away from hairsprays, perfumes, and cleaning agents, as these can damage the acrylic.
• Gentle Cleaning: Use a soft, damp cloth to clean them. Avoid soaking them in water, as this might loosen any glued components or damage wooden backing.
• Store Carefully: Store them in a soft pouch or jewellery box to prevent scratches.
• Avoid High Heat: Acrylic can warp or melt at high temperatures, so keep them away from direct sunlight, radiators, or hot surfaces.
• Handle With Care: Be gentle when putting them on or taking them off to avoid bending or snapping the material.
• Earring Findings: If your earring findings become tarnished over time, wipe lightly with a soft, dry cloth.

Clay Earrings:

• Avoid UV Light: Extended exposure to direct sunlight can cause discoloration or yellowing of a resin top coat.
• Clean Gently: Use a microfiber cloth or a slightly damp cloth to clean. Avoid harsh chemicals or abrasive materials.
• Protect from Scratches: Store them in a soft pouch or jewelry box, separate from sharp or metallic items.
• Avoid High Heat: Polymer clay can deform, and Resin can warp under intense heat, so keep them away from sources of high temperature.
• Handle with Care: Handle Gently: Although Polymer clay can be flexible, it may snap if bent excessively.

If you have any problems with your order, please contact me at lockandcharm@outlook.com and I will do everything I can to help.

Gold filled jewellery is also known as rolled gold or gold bonded and is created by mechanically bonding a layer of gold to a layer of base metal - usually brass. The outer gold layer must be at least 1/20 of the overall metal content by weight. Therefore it makes a great alternative to gold plating, which is thinner and less durable.

Much more durable than traditional gold plating, a gold-filled product will oxidize much more slowly.

If you want to slow down the oxidation process even further, you should handle these components with gloves and avoid contact with perfumes, skin oils, and lotions. You should also store them in a dry, cool place.

• Choking Hazard: "Warning: May contain Small parts. Not suitable for children under 3 years."
  

• Sharp Edges: "Warning: May contain sharp edges. Handle with care."

• Allergy Alert: "Warning: Contains materials that may cause skin irritation or allergic reactions. Select findings that are suitable for your skin."

• Skin Sensitivity: "Warning: May cause skin irritation. Discontinue use if rash or irritation occurs."

• Strangulation hazard. Warning: Do not wear during activities where the necklace may become entangled in objects. (Applicable for necklaces only)
  

Manufacturer

Lock and Charm

39 Bramley Hill, Mere, BA12 6JX

lockandcharm@outlook.com

EU responsible (for authorities only)

eucomply OÜ 

Pärnu mnt 139b-14

11317 Tallinn, Estonia

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