FAQ

What metals do you use for your earrings?

- This information is provided in each listing as the findings I use differ
between each piece.

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What do I do if my order arrives broken?

- If your order has arrived broken please email or message me on instagram
so I can resolve this.

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What do I do if my order hasn't arrived?

- UK ORDERS: Please allow up to 10 working days (from time of dispatch) for
your order to arrive, if you have still received nothing, please email or
message me on instagram for me to resolve this.

INTERNATIONAL ORDERS: Please allow up to 3 working weeks (from time of
dispatch) for your order to arrive (a tracking number will be provided upon
dispatch) if you have still received nothing, please email or message me on
instagram for me to resolve this.

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If I change my mind, can I return my earrings? - For hygiene reasons, I do
not accept returns on any of my products.

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Do I need to pay import/custom charges? - Yes as the customer you're
responsible for paying any customs/import or handling charges within your country.

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Processing times:

UK ORDERS: Please allow 2-5 working days* for your earrings to be dispatched.
All items are sent with Royal Mail.

INTERNATIONAL ORDERS: Please allow 5-10 working days* for your earrings to be
dispatched. All items are sent with Royal Mail.

*working days are Monday-Friday

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NOTICE

Due to current royal mail strikes, UK delivery times may be longer than
expected. Please allow up to 10 working days before contacting me if your order
has not arrived. (UK ONLY).

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Important Information

Please note that some earrings are completely unique, meaning that they
cannot always be re-made.

If your order arrives damaged or broken, I cannot guarantee that I will be
able to re-create the exact same pair. If this is the case, I will offer a full
refund or another pair of similar value. Thank you for your understanding.

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If you have any questions, please do not hesitate to get in touch using the
form below...

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LIST OF COUNTRIES I SHIP TO:

A

Åland Islands

Afghanistan

Albania

Algeria

Andorra

Angola

Anguilla

Antigua & Barbuda

Argentina

Armenia

Aruba

Ascension Island

Australia

Austria

Azerbaijan

B

Bahamas

Bahrain

Bangladesh

Barbados

Belarus

Belgium

Belize

Benin

Bermuda

Bhutan

Bolivia

Bosnia & Herzegovina

Botswana

Brazil

British Indian Ocean Territory

British Virgin Islands

Brunei

Bulgaria

Burkina Faso

Burundi

C

Cambodia

Cameroon

Canada

Cape Verde

Cayman Islands

Central African Republic

Chad

Chile

China

Christmas Island

Cocos (Keeling) Islands

Colombia

Comoros

Congo - Brazzaville

Congo - Kinshasa

Cook Islands

Costa Rica

Croatia

Curaçao

Cyprus

Czechia

D

Denmark

Djibouti

Dominica

Dominican Republic

E

Ecuador

Egypt

El Salvador

Equatorial Guinea

Eritrea

Estonia

Eswatini

Ethiopia

F

Falkland Islands

Faroe Islands

Fiji

Finland

France

French Guiana

French Polynesia

French Southern Territories

G

Gabon

Gambia

Georgia

Germany

Ghana

Gibraltar

Greece

Greenland

Grenada

Guadeloupe

Guatemala

Guernsey

Guinea

Guinea-Bissau

Guyana

H

Haiti

Honduras

Hungary

I

Iceland

India

Indonesia

Ireland

Isle of Man

Israel

Italy

J

Jamaica

Japan

Jersey

Jordan

K

Kazakhstan

Kenya

Kiribati

Kosovo

Kuwait

Kyrgyzstan

L

Laos

Latvia

Lebanon

Lesotho

Liberia

Libya

Liechtenstein

Lithuania

Luxembourg

M

Macao SAR

Madagascar

Malawi

Malaysia

Maldives

Mali

Malta

Martinique

Mauritania

Mauritius

Mayotte

Mexico

Moldova

Monaco

Mongolia

Montenegro

Montserrat

Morocco

Mozambique

Myanmar (Burma)

N

Namibia

Nauru

Nepal

Netherlands

New Caledonia

New Zealand

Nicaragua

Niger

Nigeria

Niue

Norfolk Island

North Macedonia

Northern Ireland

Norway

O

Oman

P

Pakistan

Palestinian Territories

Panama

Papua New Guinea

Paraguay

Peru

Philippines

Pitcairn Islands

Poland

Portugal

Q

Qatar

R

Réunion

Romania

Russia

Rwanda

S

Samoa

San Marino

São Tomé & Príncipe

Saudi Arabia

Senegal

Serbia

Seychelles

Sierra Leone

Singapore

Sint Maarten

Slovakia

Slovenia

Solomon Islands

Somalia

South Africa

South Georgia & South Sandwich Islands

South Korea

South Sudan

Spain

Sri Lanka

St. Barthélemy

St. Helena

St. Kitts & Nevis

St. Lucia

St. Martin

St. Pierre & Miquelon

St. Vincent & Grenadines

Sudan

Suriname

Svalbard & Jan Mayen

Sweden

Switzerland

Syria

T

Taiwan

Tajikistan

Tanzania

Thailand

Timor-Leste

Togo

Tokelau

Tonga

Trinidad & Tobago

Tristan da Cunha

Tunisia

Türkiye

Turkmenistan

Turks & Caicos Islands

Tuvalu

U

U.S. Outlying Islands

Uganda

Ukraine

United Kingdom

United States of America

Uruguay

Uzbekistan

V

Vanuatu

Vatican City

Venezuela

Vietnam

W

Wallis & Futuna

Western Sahara

Y

Yemen

Z

Zambia

Zimbabwe

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GPSR Compliance

We ensure all our products comply with GPSR. Our EU Responsible Person for GPSR product safety compliance is EU Compliance Partner.

Manufacturer

Name: Lock and Charm
Address: 39 Bramley Hill, Mere, Wiltshire, BA12 6JX
Contact Email: lockandcharm@outlook.com

Responsible Person EU (GPSR)

Name: eucomply oÜ
Address: Pärnu mnt. 139b – 14, 11317 Tallinn, Estonia
Contact Email: hello@eucompliancepartner.com
Website: www.eucompliancepartner.com
Phone: +33757690241

Customer Support

If you have a query regarding product safety, please contact us at lockandcharm@outlook.com